Airport Transfer Rates
The Company provides a flat rate, known as the “Basic Airport Transfer” rate for airport pickups and drop-offs servicing most major airports. The Basic Airport Transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your reserved vehicle is dispatched according to the flight’s estimated time of arrival as provided to the Company by each respective airline’s automated system (Company is not responsible for any delays caused by the airline’s automated system or otherwise). Billing shall revert to the Company’s prevailing hourly rate, see below, in the event the Client is delayed, or the waiting
time is exceeded, beyond the allotted fifteen (15) minutes. A service fee of twenty dollars ($20) will be applied to all international customs flights (excluding flights traveling to or from Canada)
“As Directed” (Hourly) Rates
For travel between locations other than to/from airports, the Company utilizes its “As Directed” rate which is based on the Company’s prevailing hourly rate with a two (2) hour minimum charge. (A three (3) hour minimum applies to all mini-coach and motor coach service.) Travel time begins when the vehicle leaves the garage and terminates upon the vehicle’s return in thirty (30) minute increments. For further information on the Company’s “As Directed” rate, or travel time estimates pertaining to your specific travel destination, please contact us directly.
For corporate-owned locations (i.e. LA, NY, SF and Chicago), we require a minimum of two (2) hours notice prior to the scheduled pickup time in order to avoid late cancellation charges. For the rest of the continental US, cancellation notice times vary from a minimum of two (2) hours to a maximum of twenty-four (24) hours depending on location. Please contact us for your particular destination’s cancellation notice policy. For Europe, Central & South America, we require twenty-four (24) hour advanced notification. For the Far East and Australia, forty-eight (48) hours will be required. Late cancellations are charged at the respective minimum hourly rate for each market and specified vehicle type. If the reservation(s) is cancelled within the required time parameters, it is the Client’s responsibility to obtain a cancellation number, given at the time the order is cancelled, in order to avoid late charges.
No Show Charges
If Client is unable to locate Client’s Chauffeur for any reason, Client should immediately contact the Company at either +1 201 724 7565, 24 hours a day/ seven days a week. Our Dispatch Offices will be able to locate the Chauffeur immediately and facilitate a meeting point. “No Show” charges will apply in the event the Client fails to call our office before leaving the scheduled pickup location. This charge also applies if Client fails to cancel the reservation and the Chauffeur is dispatched. No Shows charges are billed at the respective minimums for each market and specified vehicle type.